Please email us at info@ blackswan.lv and we can advise you if the item you would like to exchange to is available.
Exchanges can be made on a like-for-like basis, this means a different size or color of the same product. If you would like a different product, please use the same process to return the item for a refund and place a new order.
Customer satisfaction is important to us, but please remember that we are not a big corporation. We kindly ask you to avoid creating a big order and returning, please visit one of our stores in Riga to find your perfect fit instead. We also provide fitting services, when we bring 10 items for fitting for a small fee of 20EUR (available in Riga).
If you are not 100% satisfied with your purchase please return it to us within 14 days of receipt and in an as new condition. There is a cost of 10EUR to proceed the return, which will be deducted from the refund amount. Please note shipping cost is not refundable.
1. Please contact us via email, contact form or Instagram to inform us about return.
2. After return is registered return items should be sent to within 14 days after receiving the item:
BLACK SWAN Petera Street 27, Jurmala, LV – 2015
3. We transfer money back upon receiving and after inspecting the goods.
We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage. Parcels that are returned to us remain the customer's responsibility and a refund will not be given until we have received the item.
All returns should be in ‘as new’ condition, both unwashed and unworn, with original product tag. When returning items to us, please ensure the product is well packaged and protected from damage in transit. We reserve the right to refuse refunds for returned items that are not in saleable condition.
For international returns packages must be marked “Goods returned under warranty” as Black Swan cannot be responsible for any customs charges incurred.
Any other problems? Please email us to info@ blackswan.lv and we’ll help you out.
RETURN OF FAULTY GOODS
BlackSwan is committed to product excellence and stands behind the quality of the products it produces, although, from time-to-time manufacturing faults can and do occur. If you think your product has suffered a manufacturing fault please contact us asap via email info@ blackswan.lv providing detailed description and photos and we will advise how to proceed. Please note items that are damaged as a result of excessive or long term usage are not considered faulty.