WHICH COUNTRIES DO WE SHIP TO?

We ship almost everywhere worldwide. 

HOW MUCH IS THE SHIPPING COST?

Free standard shipping is available worldwide, when the order exceeds a certain amount. We offer a range of shipping services, which have individual pricing.

Our standard delivery is done by Omniva with following costs for purchases below 150 - 200 EUR for non EU markets:  Latvia - 3 EUR; Estonia & Lithuania - 6 EUR; Europe - 15 EUR; US & other markets - 25 EUR

WHICH SHIPPING SERVICES DO YOU OFFER?

Delivery to Latvia, Estonia and Lithuania is carried out through Omniva packaging machines.

We offer a range of shipping services, including UPS, DHL. Which ones are available to you may vary depending on your location.

WILL I HAVE TO PAY ADDITIONAL TAX OR IMPORT DUTIES?

No, all taxes and import duties in EU are included in the final price. Outside the European Union, additional customs clearance fees may apply.

WHERE WILL MY ORDER SHIP FROM?

All orders are handled and shipped from our warehouse in Latvia.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

We ship all orders within 2-3 business days of when the order was placed. The delivery time may vary depending on your location and chosen shipping option. If you prefer express shipping, which means the parcel will be prioritized when handled in our warehouse as well as fast shipping service will be selected - please contact us to ensure delivery on time.

I DID NOT RECEIVE MY ORDER, WHAT SHOULD I DO?

If you have not received your order within 10 business days after confirmation email, please contact us for further assistance info@blackswan.lv